FAQ: Frequently Asked Questions
Our company offers both individual and group trips throughout Europe, guaranteeing safety and impeccable service. With our experienced drivers and own fleet of vehicles, we can take you anywhere in Europe. Below are some of the most frequently asked questions:
Questions about the cost and payment
Do you have fixed fares, or does the price depend on the distance/travel time?
We have fixed fares listed in the “Popular Destinations” tab https://5ways.cz/popular-destination/. For other destinations, the price includes a fixed amount for the car delivery plus a price per kilometer traveled.
What payment methods are accepted?
• Cash
• Google Pay
• Apple Pay
• Bank cards
Are additional costs (parking, fuel surcharge, road tolls) included in the price?
Yes, the trip cost includes toll roads and parking. You pay only the amount shown during the booking process.
Is it possible to pay for the trip after completion?
Yes, if you select the cash payment option, you can pay after the trip.
Questions about vehicles
What kind of cars do you provide for transfers?
Our fleet includes the cars listed on the website, none older than five years.
How many seats are available? Can I order a larger vehicle for groups?
The number of seats is indicated in the car’s specifications. We also offer vehicles for groups of up to 19 people.
Do you provide child safety seats or special seats for children?
Yes, you can request a child safety seat during your booking.
Is it possible to carry large luggage or oversized items like bicycles or skis?
Yes, please select a van when making your booking.
Is there Wi-Fi in the car?
Yes, every car is equipped with Wi-Fi, drinking water, and other amenities for your comfort.
Questions about drivers
Who will be my driver? Are they experienced?
All our drivers are experienced professionals who undergo regular aptitude testing.
Do drivers speak foreign languages, like English?
Yes, many of our drivers speak multiple languages, including English.
Do drivers offer additional services, such as luggage assistance or basic guide services?
Yes, drivers assist with luggage and can provide basic guide services upon request.
Questions about time and schedule
How can I book a trip in advance?
You can book a trip anytime, and we will ensure the car arrives on time.
What happens if I’m late?
Drivers wait 15 minutes after the scheduled time. If you notify us about your delay in advance, we can adjust the pickup time. For airport pickups, just provide your flight number, and the driver will adjust based on the actual arrival time.
Do you offer transfers at night or during off-hours?
Yes, our service operates 24/7.
Questions about the route
How is the route planned? Can I change it?
You can specify your route and stops when booking. Minor changes or additional stops can be arranged with the driver.
Can I make multiple stops along the way?
Yes, you can request additional stops when booking or ask the driver to stop during the trip. Stops should not exceed 15-20 minutes.
Questions about additional services
Can I arrange for a meeting at the airport or train station with a sign?
Yes, you can request this service during your booking.
Is it possible to transport pets?
Yes, as long as they are in a carrier or a special travel container.
Can I book a transfer for someone else?
Yes, this is a common practice, and travel agencies frequently book transfers for their clients.
Can I cancel a paid trip?
Yes, you can cancel up to 24 hours before the scheduled trip and receive a voucher for the full amount, which you can use for future bookings.
